By using this Website you agree that you have read these terms and conditions and that you agree to them. These terms and conditions and your use of this Website are governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the English courts. If you do not agree to these terms and conditions you are not authorised to use this Website.
You may print off and keep a copy of these terms. They are a legal agreement between you and The Wisdom Trust (“us”) and can only be modified with our consent. We reserve the right to change the terms at our discretion by changing them on the Website.
Other terms may apply in respect of certain areas of the Website. If this is the case, you will be made aware of the terms which apply to those areas.
Please read the terms and conditions below:
Any information about our products and services provided on the Website is for general information only, does not take account of any individual circumstances and may not reflect recent changes in the law.
The information on the Website refers only to the law of England and Wales and is intended only for residents of England and Wales. Users should be aware that laws and regulations may be different outside England and Wales.
Detailed specialist advice should always be obtained from a suitably qualified lawyer before taking, or not taking, any action.
Although care is taken to ensure that the information on the Website is accurate and up to date, we cannot accept any responsibility for mistakes or omissions. In particular, any articles in our archives may be out of date. We enter into no express or implied conditions, warranties, terms or representations regarding the quality, accuracy or completeness of the information.
We exclude to the extent lawfully permitted all liability for loss or damage, whether direct, indirect or consequential (including, without limitation, loss suffered as a result of breach of these terms which is not a foreseeable consequence of the breach, lost profits, lost opportunity, lost business, loss of goodwill, loss of contracts, increased overheads or administrative expenses or management time) arising out of your use of or inability to use this Website, or from any information or omission contained in this Website.
We do not exclude our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited by law.
While we try to ensure that the Website is available 24 hours a day, we cannot guarantee this and will not be liable if for any reason the Website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, for reasons beyond our control or any other reason we consider to be appropriate in the circumstances. We shall have no liability in respect of any such suspension.
Except where specifically stated in respect of on-line products, nothing in these pages constitutes either an offer, or legal or other professional advice and by using this Website you confirm that you have not relied on any such content.
The Website contains links to other websites not operated or controlled by us. If you use these links, you will leave the Website. These links are provided for convenience only and do not constitute any endorsement by The Wisdom Trust of the organisation promoted on the linked websites, their products or services.
We do not have any control over such linked websites or the content of them and cannot accept any responsibility for them.
Please note that although reasonable care is taken to ensure that the Website and the materials available from it are virus-free, we cannot accept responsibility for any viruses which may affect any material you download.
You may not misuse the Website (including, without limitation, by hacking, attempting to gain unauthorised access to the Website or any server on which the Website is stored, or by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful). You may not attack the Website via a denial of service attack or a distributed denial of service attack.
By breaching this provision you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website.
The intellectual property rights (including, without limitation, copyright and trademarks) in all material on the Website (including, without limitation, text, images and plans) are owned by The Wisdom Trust unless otherwise stated and your use of them is limited as set out below.
Except where otherwise stated, you are permitted to display the pages of the Website on your computer screen and print a reasonable number of unmodified copies of any of the pages of the Website for your own, non-commercial use. You may not change or delete any author attribution, trade mark, legend or copyright notice, and by printing or displaying the Website you do not acquire any rights in it.
Except as expressly permitted under copyright law, any other copying, modification, reproduction, permanent storage, repackaging, distribution, transmission or commercial exploitation of any of the material on the Website by any means without our prior written consent is prohibited. This applies to both the visual content of the Website and the source code.
You may create links to the Website but must not frame the Website on any other site nor may you create a link to any part of the Website other than the home page without our prior written consent.
The Wisdom Trust is a charity in the UK offering a broad range of products and services to national and international organisations and institutions, small and medium-sized businesses and private individuals.
As an essential part of our business, we collect and manage client and non-client data. In doing so, we observe the UK data protection legislation, and are committed to protecting and respecting clients’ and non-clients’ privacy and rights. Specifically, we act as a “Data Controller” in respect of the information gathered and processed by us.
In order that you are reliably informed about how we operate, we have developed this privacy notice (also known as a Fair Processing Notice or FPN), which describes the ways in which we collect, manage, process, store and share information about you as a result of you being our client or visiting this site. The privacy notice also provides you with information about how you can have control over the use of your data.
You can use this form to request access to all the data we hold about you, make a change to it, remove it or restrict how it’s used.
You can also contact our Data Protection Officer on data.protection@thewisdomtrust.org.uk
Alternatively, you can write to our Data Protection Officer at:
Ryan Jarvis Law
PO Box 428
MANCHESTER
M8 2FS
In general terms, we seek to collect information about you so that we can:
The information that we need for these purposes is known as your “personal data”. This includes your name, home address, email address, telephone and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by letter.
We also process sensitive classes of information that includes:
We will seek your permission if we need to record any of your sensitive personal data on our systems.
Where appropriate we voice record our customer interactions, therefore any information captured via this medium will automatically be stored, for training and monitoring purposes.
Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the Internet, and information about your visit such as the pages you viewed or searched for, pages response times, download errors etc. We do this so that we can measure our website’s performance and make improvements in the future. Cookies are also used to enhance this website’s functionality and personalisation, which includes sharing data with third-party organisations. You can control this by adjusting your cookies settings as described in our Cookie Policy.
We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains:
| Purpose for processing data | Legal basis for processing data | Third party organisations with whom data is shared |
|---|---|---|
| To administer our relationship with you, provide services and respond to enquiries. | To meet the requirements of a contract. | None. |
| To ensure the billing of any procured services by you and obtain payment. | To meet the requirements of a contract. | Government VAT and tax inspectors, external auditors, internal auditors. |
| To communicate with you about updates, breaking news, newsletters and event invitations which are relevant to your interests and in line with your preferences. | To seek explicit consent prior to sending individuals the information and in line with preferences. | None. |
| To provide enquirers with support by telephone – to include recording conversations for monitoring, training and quality purposes. | To fulfil contractual obligations this includes taking action before entering into a contract. | Where we administer helplines on behalf of helpline providers, those helpline providers and their representatives. |
| To process and respond to complaints. | To meet a legal obligation. | None. |
| To monitor and record information relating to the use of our services, to include our website. | To meet a legitimate interest in order to improve the services and experience and website for individuals. | Web service providers and cookie providers. |
| To capture photographs and videos to be used for marketing and promotional material for the charity, including our website, brochures, bids and tenders. | To seek explicit consent prior to collecting and using this information. | None. |
| To ensure the firms offices and its stored information is secure we use CCTV services. | To meet the requirements of a contract. | CCTV service providers. |
| To conduct human resource administration to include assessing suitability, eligibility and/or fitness to work. | To fulfil contractual obligations this includes taking action before entering into a contract. | Disclosure and Barring Service. |
Under the terms of data protection legislation, you have the following rights as a result of using this website:
This privacy notice, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.
You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.
To make Subject Access Request, please use this form.
Alternatively, you can write to our Data Protection Officer at:
Ryan Jarvis Law
PO Box 428
MANCHESTER
M8 2FS
You can also get in touch via email at data.protection@thewisdomtrust.org.uk
If any of the information that we hold about you is inaccurate, you can use this form to ask us to correct it. You can also contact us on 0161 528 9071 or contact our Data Protection Officer at:
Ryan Jarvis Law
PO Box 428
MANCHESTER
M8 2FS
data.protection@thewisdomtrust.org.uk
From 25 May 2018, you can ask that we erase all personal information that we hold about you using this form. Where it is appropriate that we comply, your request will be fully actioned within 30 days.
For further information, please contact 0161 528 9071 or alternatively, please contact our Data Protection Officer at:
Ryan Jarvis Law
PO Box 428
MANCHESTER
M8 2FS
data.protection@thewisdomtrust.org.uk
You have the right to object to:
If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please use this form.
Alternatively, you can contact our Data Protection Officer at:
Ryan Jarvis Law
PO Box 428
MANCHESTER
M8 2FS
data.protection@thewisdomtrust.org.uk
If you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation, please contact our Data Protection Officer at:
Ryan Jarvis Law
PO Box 428
MANCHESTER
M8 2FS
data.protection@thewisdomtrust.org.uk
If you would like to object to automated decision making without any individual involvement, and to the profiling of your data, please contact our Data Protection Officer at:
Ryan Jarvis Law
PO Box 428
MANCHESTER
M8 2FS
data.protection@thewisdomtrust.org.uk
The Wisdom Trust is not aware of any justifiable reasons that would constitute a legitimate reason for objecting or complaining about the way we process or control information.
The Wisdom Trust will typically retain information for a period of seven years. This is due to regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients.
None of the information that we collect process or store as a result of this website is transferred outside of the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described above.
At The Wisdom Trust, we maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.
We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:
Geo-location tracking, which shows us where you are in the UK, is not used on this website. However, a postcode look-up service is provided by AFD www.afd.co.uk. This is available on the homepage for users to search their local office location.
Questions and comments regarding this Privacy Notice are welcomed and should be sent to our Data Protection Officer at data.protection@thewisdomtrust.org.uk
Alternatively, you can write to our Data Protection Officer at:
Ryan Jarvis Law
PO Box 428
MANCHESTER
M8 2FS
You can also contact our Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.
Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.